| 60 points | $50 |
| 120 points | $110 |
| 250 points | $200 |
Support Issues Cost
| General Questions | 0 |
| Consultation on Software Features | 10 |
| Consultation on Simple Modification | 25 |
| General Trouble Shooting (bugs are free) | 40 |
| Installation | 50 |
| Upgrades | 50 |
| Data Clean Up | Upon Request |
| Other Issues | Upon Request |
NOTE: the issue costs are approximate, as the ticket rate may change during the problem solving.
While the problem is being solved, the initial ticket price may be changed. For example, if additional investigation is required, the rate will be increased. But if a problem turns out to be a software bug, the points will be all returned. We are ready to reconsider the ticket cost if you think you were charged incorrectly.